Refund and Cancellation Policy

Products and pricing

• Single drama unlock: typically $2.99 for premium episodes in one selected drama.
• Monthly subscription: $6.99/month for unlimited access to eligible premium short-drama content while active.
• Final price and any applicable tax are shown during Stripe checkout before you pay.

Digital delivery

After successful payment, access is delivered digitally through the I Love Reel website. For single-drama unlocks, premium episodes in the selected drama become available. For subscriptions, eligible premium content remains available while the subscription is active.

Refunds

Because access is delivered immediately after payment, completed digital purchases are generally non-refundable once access has been granted. We will review refund requests when there is a duplicate charge, incorrect charge, confirmed technical access failure, suspected fraud, or another exceptional circumstance.

To request a refund review, email billing@ilovereel.com with your account email, purchase date, charge amount, and a short explanation. Approved refunds are returned to the original payment method and may take several business days to appear depending on your bank or card issuer.

Subscription cancellation

Monthly subscriptions renew automatically until canceled. You can request cancellation by emailing billing@ilovereel.com. Please contact us from the email address associated with your account when possible. Cancellation stops future renewals; it does not automatically refund previous charges. Access may continue through the end of the current paid billing period.

Support response

For general support, email support@ilovereel.com. For billing, refund, or cancellation questions, email billing@ilovereel.com.