Privacy Policy

Information we collect

• Account information, such as your email address and login status.
• Billing and transaction information, such as purchase type, amount, currency, payment status, and Stripe transaction identifiers.
• Viewing and product usage data, such as drama pages viewed, episode starts, playback progress, paywall interactions, and checkout events.
• Technical data, such as device type, browser, approximate location, IP address, cookies, and analytics identifiers.
• Support messages that you send to support@ilovereel.com or billing@ilovereel.com.

How we use information

• To provide digital access and streaming access to free and premium short-drama content.
• To process payments, manage single-drama unlocks, subscriptions, refunds, and cancellation requests.
• To operate, secure, debug, and improve the website and video player.
• To measure product performance, marketing funnels, and content engagement through analytics.
• To respond to support, legal, and billing inquiries.

Payments

Payments are processed by Stripe. We receive limited payment records needed to confirm access, such as payment status and transaction IDs. We do not store full payment card numbers. Stripe may process your personal data according to its own privacy policy.

Analytics and cookies

We may use analytics tools, including Vercel Analytics and product analytics, to understand visits, page performance, and viewing behavior. Cookies or similar technologies may be used to keep you signed in, protect the service, remember access, and measure usage.

Sharing information

We share information with service providers that help us run the service, including hosting, database, authentication, payment processing, analytics, email, and customer support providers. We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer.

Data retention and security

We keep information for as long as needed to provide the service, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. We use reasonable technical and organizational safeguards, but no online service can guarantee absolute security.

Your choices

You may contact us to request access, correction, deletion, or support with your account information. Some records may need to be retained for legitimate business, fraud prevention, tax, or legal reasons.

Contact

For privacy or support questions, email support@ilovereel.com. Billing questions may be sent to billing@ilovereel.com.